This site is for adults aged 18 and over
LightningBetAU is an independent information portal about gambling and wagering in Australia. Confirm your age to reveal this section.
Gambling is restricted to persons aged 18 years or over in Australia, and it is an offence to provide gambling services to a minor. Gambling involves risk — chances are you are about to lose.
We are an independent information portal, so the right destination for your enquiry depends on what you need. Editorial matters come to us. Anything involving a betting account, a deposit, a withdrawal, verification or a dispute has to go to the operator, and anything involving gambling harm should go to a counsellor — all three are listed below.
Last updated 15 October 2026
Factual errors, out-of-date licence or limit data, correction requests, media and research enquiries, and permissions.
We aim to respond to correction requests within five business days, and we date any change we make. If you can point us at a primary source, it will be actioned faster.
Account access, identity verification, deposits, withdrawals, bet settlement, bonus terms, limits, self-exclusion requests and complaints — these can only be handled by the operator.
Email: [email protected]
Phone: 0483 907 432
Website: lightningbet.com.au
Published operator contact details, retrieved 15 October 2026. Live chat is also available in the app and on the site.
If gambling is causing you or someone close to you harm, you do not need to contact us first. Call a counsellor.
Gambling Help Online
1800 858 858
Free, confidential, 24 hours a day.
Full list of services further down this page.
LightningBetAU is an information portal and is not a gambling operator, a licensing authority, a regulator or a complaints body. We have no access to any betting account and no relationship with any operator, so we cannot:
We also do not accept bets, take payments or offer gambling in any form. If you believe you were contacted by someone claiming to represent this website and asking for money or account credentials, it was not us — do not respond.
Escalation paths
If an operator has not resolved your complaint, these are the bodies that can act. We are not one of them, and we cannot escalate on your behalf.
| Issue | Who to contact |
|---|---|
| A dispute with a licensed NSW bookmaker that the operator has not resolved | Liquor & Gaming NSW and the relevant racing controlling body, Racing NSW |
| A website offering online casino games, pokies or in-play online sports betting to Australians | Australian Communications and Media Authority (ACMA) — it investigates and can have illegal services blocked |
| Gambling advertising that appears to breach the rules | ACMA for broadcast and online advertising; Ad Standards for content complaints |
| You want to be blocked from all licensed Australian wagering operators | BetStop — 1800 238 786, betstop.gov.au |
| Gambling-related debt, hardship or financial pressure | National Debt Helpline — 1800 007 007, free financial counselling |
| A factual error on this website | Us — [email protected] |
Free and confidential
Every service below is free. You do not have to be in crisis to call, and you do not have to give your name.
National. Free, confidential counselling 24 hours a day, 7 days, by phone, web chat and email. gamblinghelponline.org.au
Block yourself from every licensed Australian online and phone wagering operator. betstop.gov.au
NSW-funded free gambling counselling and financial counselling services. gambleaware.nsw.gov.au
Free, independent financial counselling if gambling has caused debt. ndh.org.au
In an emergency, or if you are thinking about suicide or self-harm, call Lifeline on 13 11 14, or 000 if life is in danger. For Aboriginal and Torres Strait Islander callers, 13YARN is available 24/7 on 13 92 76. For young people, Kids Helpline is on 1800 55 1800.